Posted 2 weeks ago

MNC Bank

Part of the CoE Team

Singapore focus role

Must have HR Banking experience

Ideally from a  CoE environment

Contribute to the HR Support CoE Team and responsible for:

  • Providing an effective and responsive advisory service to all staff on HR issues, policies and procedures
  • Ensuring that all employee issues/ queries/ requests are dealt with promptly
  • Performing other tasks related to employee data management as indicated on the HR Solutions Functional Charter
  • Direct Responsibilities
  • Provide information & advice service to all staff and respond to enquiries promptly (telephone, e-mail and in person)
  • Update and maintain the query log when a new request/query is received
  • Understand and resolve issues quickly and efficiently or escalate as needed per the guidelines provided in the Client Service Standard (CSS) for HR Solutions
  • Update and maintain employee data in systems and digitized files (e.g. P-file)
  • Manage employee on-boarding activities e.g. immigration process, monitor reference check to ensure fit & proper criteria, responsible for various system input/maintenance (PeopleDoc, PeopleSoft etc.), establish individual personal file/record, liaise with various departments (ISPL HRSS, Compliance, IT, Facilities etc.), etc.
  • Employee relationship management in partnership with LPBs, maintain staff record, employment verification, liaison with MOM, manage employee life cycle activities
  • Manage employee off-boarding activities e.g. ensure a smooth exit procedure with relevant documents & conduct exit meeting, responsible for system input/maintenance (PeopleSoft etc.), liaise with various departments (ISPL HRSS, Compliance, IT, Facilities etc.), etc.
  • Assist with other transversal tasks included in the Functional Charter of HR Solutions
  • Manage and maintain accurate employee records in HR systems (PeopleSoft, PeopleDoc, Digitized employee files) to ensure date integrity
  • Assist in compilation of statistics and reports for both internal and regulatory reporting

Contributing Responsibilities

  • Make suggestions to the Team Manager on improvement opportunities with regards to policy (where applicable), efficiency and customer service, e.g. ad hoc communication, process improvements, etc.
  • Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan
  • Comply with regulatory requirements and internal guidelines
  • Participate in ad-hoc HR projects and other related assignments, including identifying and implementing process improvements
  • Drive excellent customer service across all processes and maintain a strong compliance culture, leading appropriate audit activity, within the HRS CoE team to ensure all auditable documentation is accurate and up to date.
  • Contribute to the reporting of all incidents according to the Incident Management System


  • Good understanding of HR policies, procedures and systems
  • Strong customer service skills (client focus) in line with the guidelines provided in the HR Solutions Client Service Standards
  • Strong verbal communication skills
  • Ability to multi-task and prioritize
  • Ability to work in a multicultural environment
  • Ability to network and coordinate activities with other teams
  • Diversity, inclusion and non-discrimination awareness

Specific Qualifications Required

  • Knowledge of PeopleSoft, MS Office

Interested applicants, please submit your resume to

EA Reg no : R1110670

Company Reg No.: 201131609D, Licence No.: 11C4684 

Apply Online

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